“Unsharable” T-Mobile document reveals T-Life is a huge win for customers
An interesting post that popped up on Reddit shows how T-Life has made it kind of impossible for sales representatives to deceptively sell you things you never intended to purchase.
Reddit user SmokedMore posted an alleged internal document — one they weren’t supposed to share — that lists all the transactions for which T-Life is necessary. Since T-Mobile now encourages customers to self-serve using T-Life, it’s virtually impossible for anything to go unnoticed.

A leaked T-Mobile document showing everything that must be routed through T-Life. | Image Credit – SmokedMore
…we’re expected to maintain at least 70% of upgrades and new lines (including BTS like trackers, watches, and tablets) through T Life. It really cuts my legs out from under me as a rep whenever I can’t bundle things into one transaction. Above is the list for every one of things I cant sell you without your T life app/a working phone.
—SmokedMore, Reddit user, June 2025
With the management now apparently requiring at least 70 percent of upgrades and new lines to go through T-Life, representatives are finding it even harder to meet these goals.
—Thatguybehindglass, Reddit user, July 2025
T-Mobile‘s internal issues aside, this is a welcome change for customers. When T-Mobile implemented the requirement to use T-Life in stores, many customers weren’t happy about it, but most of them will likely appreciate the fact that it helps protect them from shady transactions.
They don’t want us bundling things in that customer’s don’t want. The whole point of T-Life is the transparency so the customer sees everything and chooses it themselves.
—android1510, Reddit user, June 2025
Kinda sounds like you’re upset you can’t sell things to customers without telling the customer.
—RedwingNinja, Reddit user, July 2025
There are still a few things that don’t require the T-Life app, such as home internet, Buy One Get One (BOGO) offers, and multiple Beyond the Smartphone (BTS) activations, but we wager it’s only a matter of time before those are also routed through T-Life.